Dog Crate Replacement Pans are Non-Returnable
March 26th, 2007
I’d posted this on 3/13 and trying to moderate spam comments, inadvertently deleted it today
Customers I need your help…
Effective 3/13/07 dog crate replacement pans are non-returnable. Please be certain of the crate model and/or pan number that you need for your crate before ordering. The dog crate accessories page lists Midwest crates by model for ease of ordering replacement pans, divider panels and floor grids. Should you not find your crate model listed, you may contact Midwest directly at 1-800-428-8560. They will be happy to help you determine the correct pan number needed for your model. To order by pan number, enter the pan number (example: 10PAN) into the search field available from any page of the Pet Crates Direct website (located in the top blue header portion of page). Search, add to basket and continue to checkout.
Midwest dog crate replacement pans are intended for use with Midwest crates. If you do not have a Midwest crate, you should measure your crate (not the pan). Midwest does not make available a reference to pan size so having your pan measurements will not help. If you find a Midwest crate of the exact same dimensions as your crate, then feasibly ordering a pan for that particular Midwest crate should work. Please note, however, that I do not guarantee a fit to any crate other than those manufactured by Midwest.
The large number of customer pan returns as well as a higher than usual risk of damage in transit has prompted this policy change. I am hopeful this will encourage customers to do their due diligence before ordering pans. I have pan prices set low and would like to keep them low for your benefit. The costs associated with processing returns and dealing with damaged pans has prompted this return policy revision. I have opted to revise the pan policy rather than raise pan prices as I believe that it is possible to get the correct pan the first time with just a little more effort on your part before ordering.
Please note that I have also updated the returns policy to highlight other important information that was being overlooked by customers making returns.
I appreciate your understanding and cooperation in regards to this new policy.
Entry Filed under: Pet Crates Direct News
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