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Return Policy

30 day easy returns policy

your satisfaction is important to us!

Is your item not what you expected or did you choose the wrong size for your pet? Contact us within 30 days and we'll take most items* back. (*items returned must be new, unused and in the original packaging. Replacement pans, divider panels and floor grids are non-returnable)

return authorization

All returns must be pre-authorized. Please contact us for a return authorization prior to returning your item.

refunds

You will be credited the purchase price of the item less our original cost to ship to you and a 20% factory restocking fee. You will also be responsible for the cost to ship the item back to us. Credit will be issued via your original payment method.

exchanges

If you place a new order for an item of greater or equal value prior to our processing of your return, we will cover the 20% factory restocking fee for you.


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